Responsible Gaming

At Amunra Casino, we believe gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before you play. If gambling stops being fun or begins to affect your finances, relationships, work or wellbeing, it is important to take action and seek support.

Amunra Casino holds a licence from the Anjouan Gaming Authority (Comoros), reference ALSI-202411077-FI2, and is additionally authorised by the Philippines Amusement and Gaming Corporation (PAGCOR).

Gamble for entertainment

Casino games are based on chance. The outcome of each game is random, and previous results do not change the likelihood of future results. There is no reliable strategy that can guarantee a win. You should always expect that you may lose the money you choose to gamble and only play with funds you can afford to lose.

Gambling should not be treated as a source of income, an investment or a way to recover money that has already been lost. Chasing losses can lead to larger bets, longer sessions and decisions that you may later regret. If you lose, accept the loss and avoid increasing your stake in an attempt to win it back.

Before you play

Decide how much money and time you are comfortable spending.
Make sure essential costs, including bills, rent, food and other commitments, are covered first.
Set a limit before starting and avoid changing it during a session.
Use money that is separate from funds needed for everyday living.
Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
Remember that no game or result is guaranteed.

Taking regular breaks can help you remain aware of how long you have been playing and how much you are spending. Consider using a timer, keeping a personal record of deposits and withdrawals, and checking your activity regularly. If you find it difficult to stop at your planned time or stay within your planned budget, this may be a sign that gambling is becoming less manageable.

Avoid making gambling decisions when you are experiencing strong emotions or trying to escape a difficult situation. Gambling is unlikely to resolve financial pressure, relationship problems or personal distress. Give yourself time to think before depositing, placing a wager or continuing a session.

Tools to help you stay in control

Amunra Casino may provide responsible gaming controls that can help you manage your activity. Available options can depend on the account, service and applicable requirements. Where available, these tools may allow you to set financial or time limits, take a temporary break, or request that access to your account is restricted or closed.

Common controls

Deposit limits can help restrict the amount added to an account over a selected period.
Wagering or spending limits can help control how much is used for play.
Session or time reminders can help you keep track of the length of a playing session.
Time-outs can provide a short break from gambling when you need space to reassess your habits.
Self-exclusion can restrict access for a longer period where gambling is no longer suitable.
Account closure can prevent further play through the account.

Limits are most effective when set before gambling begins. Choose an amount and period that reflect your real budget, not an amount based on what you hope to win. Do not increase a limit simply because you have lost or because you are expecting a particular result. If you are unsure which control is appropriate, consider taking a break and seeking independent advice.

If you ask to close your account or restrict access because you are concerned about your gambling, do not open another account or use another person’s account to continue playing. Account controls are intended to support your decision, and attempting to avoid them may increase the risk of harm. You should also consider blocking gambling-related payments where this option is available through your financial provider.

You can also create personal safeguards outside your account. These may include removing saved payment details, reducing access to available funds, using device controls and asking a trusted person to help you review your spending. Practical steps can make it easier to follow the limits you have chosen and create time to consider whether gambling remains right for you.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who have gambled responsibly in the past. The signs may develop gradually and can involve money, behaviour, emotions and relationships. It is not necessary to wait until a serious problem develops before asking for help.

You may need to reconsider your gambling if you:

Spend more time or money gambling than you intended.
Continue gambling after reaching a personal budget or time limit.
Chase losses or increase bets to try to recover money.
Borrow money, sell possessions or use credit to gamble.
Hide or minimise your gambling from family, friends or other people.
Feel anxious, irritable, guilty or low because of gambling.
Have difficulty concentrating on work, study or family responsibilities.
Miss payments or struggle to meet normal living expenses.
Argue with people close to you about gambling.
Think about gambling frequently or feel restless when you try to stop.
Return to gambling soon after deciding to take a break.
Use gambling to escape stress, loneliness, sadness or other difficult feelings.

One sign may be enough to justify taking a break and reviewing your habits. Speaking openly with someone you trust can make it easier to take the next step. You can also seek confidential help from an appropriate gambling support service in Australia. Qualified counsellors can help you understand your options, make a plan and address related financial or emotional concerns.

It may help to write down how often you gamble, how much you spend and how you feel before and after playing. An honest record can show patterns that are difficult to notice during individual sessions. If gambling is affecting your home life, work, study or finances, treat this as a reason to pause rather than a reason to gamble more.

If gambling is affecting your safety or you are experiencing thoughts of self-harm, contact emergency services or a crisis support service in your area immediately. Gambling concerns can be accompanied by serious distress, and urgent help is available. Do not face a crisis alone.

Age, account safety and getting help

Gambling is only for adults who meet the applicable legal age and verification requirements. You must not allow children or other unauthorised people to access your account. Keep your login information private, use suitable device security and log out when you have finished. Parents and carers should use available device, payment and account controls to help prevent minors from accessing gambling services.

You are responsible for providing accurate information and following the applicable account rules. If we identify concerns about your activity, we may ask questions, request information or apply appropriate account measures in line with our procedures and legal obligations. These measures are intended to support safer gambling and may include limits, restrictions, a temporary break or account closure.

If you are concerned

Stop gambling and avoid making further deposits or bets.
Use the available account controls to set a break, restrict access or close your account.
Tell someone you trust what is happening.
Review your finances and prioritise essential payments.
Contact an independent gambling support service in Australia for confidential advice.
Seek professional financial or mental health support if gambling has affected your wellbeing.

Our customer support team can explain the responsible gaming options available through your account and help direct you to the relevant process. Support staff cannot guarantee gambling results or recover losses. If you contact us about a concern, provide clear information about the type of restriction or assistance you are requesting so that your request can be handled appropriately.

Responsible gaming is a shared responsibility, but the decision to play, pause or stop should always be respected. Set realistic boundaries, monitor your behaviour and act early if gambling no longer feels like entertainment. By making informed choices and using available support, you can reduce risk and protect your financial and personal wellbeing.